ISO 9001    
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What is ISO 9001 standard

The ISO 9001 standard offers a quality management system (QMS) model for obtaining and meeting customer requirements and enhancing its satisfaction. It is general and appropriate for all types of organisations. Therefore, clients from both the public and private sectors, including non-governmental organisations can benefit from the ISO 9001 quality management system model; despite being small, medium or large organisations. The instant benefit that can be realised from the implementation of ISO 9001 is the combined alignment of the activities of internal processes that are focused towards the improvement of customer satisfaction which will result in many other reimbursements, whether internal or external. The magnitude of these benefits is determined by how effective the processes are in achieving these targets.

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Principles of ISO 9011
When your quality management System complies with ISO9001 a certificate of approval is issued, which is valid for three years, subject to satisfactory on-going maintenance of your quality management system. Verification is through an audit surveillance programme that is carried out through yearly surveillance visits organised to fit in with your business requirements.
Customer focus: An organisation depends on its customers and should therefore understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
Leadership: Leaders establish unity of purpose and direction of an organisation. They should create and maintain the internal environment in which people can become fully involved in achieving an organisation’s objectives.
Involvement: People at all levels are the essence of an organisation and their full involvement enable their abilities to be used for the organisation’s benefit.
Process approach: A desired result is achieved more efficiently when related resources and activities are managed as a process.
System approach to management: Identifying, understanding and managing a system of interrelated processes as a system contribute to an organisation’s effectiveness and efficiency in achieving its objectives.
Continual improvement: Continual improvement of an organisation’s overall performance should be a permanent objective of the organisation.
Factual approach to decision making: Effective decisions are based on the analysis of data and information.
Mutually beneficial supplier relationships: An organisation and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
  Benefits of ISO 9001 standard
Improve business performance and enhance business competence.
Attract investment and improve brand reputation
Encourage internal communication and raise morale
Increase customer satisfaction
Strengthen effectiveness and efficiency
Enhance internal effectiveness and improve productivity performance through elimination of unnecessary costs
Info Links
  Chartered Quality Institute United Kingdom Accreditation Service International Accreditation Forum
  European Foundation for Quality Management International Organization for Standardization British Quality Foundation
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